The order of booking, registration of accommodation and payment of services to the hotel
1. Payment for accommodation and additional services of the Hotel is made in the national currency of Ukraine - hryvnia. Payment in cash and non-cash form (payment cards Visa, Master Card, Maestro, American Express).
2. For guaranteed booking of a hotel room, an advance payment is made in the amount of the cost of one day's stay to 30% of the stay, with subsequent payment for the entire period of stay upon arrival.
3. Prepayment is made within 3 days after booking confirmation. If the prepayment is not received within the specified timeframe, the reservation is considered non-guaranteed and the room will be on sale.
4. Penalties: Guest will be charged the cost of the first night if canceled after booking and the total cost of the stay if canceled after 2 pm on the day of arrival.
5. If the guest is late for more than a day, without prior warning to the Hotel Administration, the guaranteed reservation is canceled without notice. Prepayment for the first day of stay is non-refundable.
6. When staying at the hotel for less than one day, the fee is charged in the amount of the full cost of the day.
7. Early check-in (from 06.00 to 14.30), or late check-out (after 11.30 to 18.00) is provided to guests only if there are vacancies at the hotel and there are no requests for the same dates, and is paid in accordance with the hotel's price list (50% of the room rate per day).
8. Upon arrival, the guest provides the administrator with a document proving his identity (passport, driver's license), fills out a registration card and makes full payment for hotel accommodation. The hotel reserves the right to refuse to provide services to guests who have not shown identification or paid for their stay.
9. Extending the period of stay at the hotel is possible subject to availability and according to the current hotel rates.
10. Visitors of hotel guests who stay in the room after 23:00 must first register at the Reception and Accommodation Service (Reception) and pay for their accommodation in accordance with the approved rates.
11. Having booked a room at the Grand More Hotel, you need to pay the cost of the first day, after which your booking is confirmed. Payment for the remaining days is made upon arrival at the hotel upon check-in.
12. When checking into a hotel, the full cost of the stay is paid minus the prepayment.